Shipping + Returns/Exchanges
How long will my order take to arrive?
Orders are shipped within 3 business days and typically arrive within 3-5 business days for the U.S. and up to 3 weeks for international orders. Delays experienced due to postal service interruption are out of our control but we will provide a tracking number to follow the progress of your parcel.
How much is postage?
Domestic orders ship USPS Priority, insured for a flat rate of:
$8 (parcels under 6”)
$11 (parcels over 10”)
Shipping costs are calculated at checkout and ship by your choice of DHL, USPS, or UPS
*Please note, orders shipping outside the U.S. are responsible to pay the additional costs such as duties, taxes, and customs clearance fees.
Will I get a tracking number for my shipment?
You will receive a confirmation email with a tracking number when your parcel ships.
Can I return or exchange an item I have ordered?
Approved returns are eligible for returns or exchange, returns must be made within 7 days of receipt of goods. Special orders or custom orders are final, they are not eligible for return or exchange.
ARCHIVING/SAMPLE/SECONDS SALE items are final sale and not eligible for return or exchange.
The STUDIO SHOP Objects are final sale and are not eligible for return.
Returned work must be in unworn, new condition and in original packaging. LWS is not responsible for return shipping. We are not responsible for returned work that has not been previously approved.
Return processing takes up to 7-10 business days! Ship prepaid and insured with the package securely wrapped.
PO BOX 19332
Asheville, NC 28815